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faq

Help Center

We’ve tried to provide answers to the questions you may have.
Please check below or contact us if you can’t find an answer.

If you have an issue with your order, just drop us a line here and we’ll do what we can to make it right!

You can sign up for our newsletter and when we add new items to the store or have a sale, you’ll be amongst the first to know.

Shipping rates are calculated via the USPS based on an item’s weight. We offer a few shipping options so you can choose the best method for you. First Class Mail is only available for items weighing less than 1lb. Items shipped via First Class Mail cannot be tracked. We are not responsible for items lost in transit. For tracking, and to ensure delivery, please choose a Priority Mail shipping option. All items are sent via United States Postal Service within 3 business days. If you need something shipped quicker, please contact us. We currently ship within the United States. If you are interested in international shipping, please contact us about shipping.

We do not accept returns and all sales are final. If you have any questions, please contact us before ordering. Trying to match a particular color? Curious about the yarn used? Let us know and maybe we can send a few snippets for you to look over.

If you need to ship internationally, please contact us and we’ll do our best to accommodate.

All items currently in stock are shipped out within 3 business days via the United States Postal Service. If your item is on backorder, we’ll contact you with an estimated ship date. Shipping times may vary based on shipping method chosen. Please note that once an item leaves our location, it is out of control. Due to COVID, some shipments may experience delays.

All items come from a smoke free home, but not a pet free home. There is both a cat and a dog. While pets are not allowed on any yarn, if you have pets, you understand how pet fur flies! Finished items are stored separately, away from pets. If you are allergic, we recommend washing before use.

We sell primarily online. Upon occasion we may do a craft fair or show and you’ll have an opportunity to touch and feel and see how amazing our items are in person. We are also actively working to get our products in local boutiques. If you’re in the Altanta, GA area and would like to know when we do a show, sign up for our newsletter.

We do our best to ensure that our photos are as true to color as possible. However, due to inconsistencies of various monitors, lighting sources, digital photography and dye lot variations, we cannot guarantee that the color you see on your screen accurately portrays the true color of the product. Screen images are intended as a guide only and should not be regarded as absolutely correct. 

Depending on the pattern, your item may not look the same on the backside. With crochet, you are mostly designing what you see on the front. For example, puff stitches, which look like little balls / puffs of yarn are made by pushing the yarn through to the front. Therefore, there are no puffs on the backside. Any projects completed with Mosaic Crochet are another great example where the front side will look different from the back side. Please check your listing for pictures of the back side. If you have any questions, feel free to contact us.

That depends on the item. Larger items are one-of-a-kind, but a few of the smaller items are available in multiple quantities. We source quality yarns and wait for the perfect project to come along so we don’t often make multiples of the same thing. When you view an item, it will show you the number we have in stock and of course if you’d like a special order, please see below.

Customs orders are something we are happy to help with. Please contact us and we’ll see how we can help. Please note that custom orders require a 50% deposit to get started, balance due upon completion, and can take some time to complete.

The price of an item is determined on the yarn used, how many colors, how the back of the design is handled, amongst other things. Most of our yarns are premium so they warrant a slightly higher charge. For our mosaic projects, there are several different ways to finish off the back of the project with each way involving various amounts of yarn and time. Each project is priced accordingly.

Most of our items are made with premium yarns that are super soft. Other yarns can start out feeling a bit stiff but will soften right up once washed. Please note the care instructions before you wash or clean any product.

Each item will come with care instructions – how to wash and dry for extended enjoyment. If you are machine washing, we recommend putting items in a bag as it helps to prevent “pilling”.

Yes, of course. We are happy to help. You can use the form below or email us.

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